Booking Guidelines

As our programmes re-start, we have had to introduce a few new systems and rules to protect you and our team.

WHEN YOU BOOK

We’ve reduced our auditorium capacity by about half, taken out our raked seating, and have introduced a ‘bubble’ system of loose seating, to ensure social distancing. Here’s how it works:

  • On our seating plan, you will see lines of seats, with gaps between. Each horizontal line of seats between the gaps is a bubble.
  • You book your seats individually, within each bubble. One seat per person, and one booking per bubble.
  • Please try and match the size of your party to the number of seats in the bubble. So if you are booking for a party of three – and we ask you please to ensure that all three people live together within your own household group – please pick a bubble with three seats if you can.
  • When you book in a group it is under the strict understanding that you are following the current government guidelines regarding group size, social bubbles etc.
  • The seating plan is schematic – a bit like the London Underground map – so the gaps and positions of the seats are not exact. Each bubble is at least 2m apart in real life.
  • All the seating bubbles have a great view of the screen and benefit from our superb cinema sound and induction loop if needed. You won’t be permitted to rearrange the position of your seat or to adjust your bubble size.
  • You must buy your tickets in advance – by 3pm for late afternoon and evening events, or two hours before for earlier events and matinees. You will have to give us your full details when booking. We can keep your tickets for collection on the night, but there are no more tickets sale ‘on the door’.

If in doubt, do please call the box office to guide you through the booking process.

We are participating in the government Test & Trace scheme, which is why we’re now asking for contact details with all bookings.

This new system works hand in hand with our accessibility policy, although we do ask you to book with the box office rather than online if you wish to attend with a wheelchair or have any mobility requirements.

 

WHEN YOU ARRIVE

We now require all audience members to wear face coverings when attending all events. Unless you classify as exempt on health grounds, we ask you please to respect this requirement.

We’ll open the auditorium at least 30 minutes before the event starts, and we will take audience groups to their seats in batches – a little like boarding an aeroplane. The bar will be open an hour before the event starts, so you can have a drink beforehand, and take it into the auditorium with you.

We also ask you to be with us in good time, to avoid last minute queuing. The published time on your tickets is the time that the event starts. We have to enforce a ‘no latecomers’ policy for all events, so please do your very best to be with us in good time. If you need to leave the auditorium midway through the event – to use the toilet for example – a member of the Maltings team will direct you.

We have introduced additional cleaning regimes, and the auditorium will be thoroughly sanitised before each audience is admitted. We will ask you to hand sanitise on arrival and departure. We also ask you, please, to stay at home if you feel unwell – we have relaxed our ticket returns policy to assist with this.

Our friendly team will be on hand to guide you on all stages of your visit. Please bear with us as we adjust to this new way of working.

We hope you will enjoy the experience of returning to theatre and cinema events once again.

 

Wells Maltings box office

01328 839000 / 710885

Open everyday except Tuesday, 10am – 3pm

Online bookings wellsmaltings.org.uk